Solar Eco Store – Return Policy

At Solar Eco Store, we want you to be completely satisfied with your purchase. Because we sell high-ticket solar and energy equipment, our return process is designed to be clear, fair, and secure.

1. Return Eligibility

Products are eligible for return if they are unused, in their original packaging, and undamaged, with all accessories, manuals, and warranty documents included.

Certain items may be non-returnable, and this will be clearly noted on the product page.

Return requests must be made within 30 days of delivery, unless otherwise specified.

2. How to Request a Return

To request a return, please contact our support team:

• Email: info@solarecostore.com

• Phone: 226-240-4222

Include your order number, product name, and reason for the return.

Our team will provide a Return Authorization (RA) number along with instructions for completing the return.

Returns cannot be accepted without prior authorization.

3. Return Shipping

Customers are generally responsible for return shipping costs unless the item is defective or damaged upon arrival.

Large or heavy equipment may require freight pickup or special shipping arrangements, and our team will assist you through the process.

We recommend using a trackable shipping service to ensure safe return of your items.

4. Inspections & Refunds

All returned items will be inspected upon arrival.

If the item meets the return conditions, refunds are typically issued within 7–10 business days after inspection.

Refunds will be processed to the original payment method.

Partial refunds may be issued if items are returned damaged, missing components, or not in original condition.

5. Exchanges

Exchanges are handled as a return and repurchase.

Please contact our support team first to confirm availability of the replacement product before returning your item.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

We will work with you to replace the item or issue a full refund, including any applicable shipping costs.

7. Warranty

Some products may include manufacturer warranties.

Warranty claims are separate from returns and must follow the manufacturer’s procedures and guidelines.

8. Customer Satisfaction

We aim to make the return process as smooth and fair as possible.

Our support team is always available to assist you with returns, exchanges, or warranty questions.

Contact Us

Solar Eco Store
📧 info@solarecostore.com
📞 226-240-4222